AkzoNobel is the world’s largest paint and coatings company and a major producer of specialty chemicals. Like many other large companies, AkzoNobel has done its best to document its processes with hopes of maintaining and improving quality and boosting efficiency.
Recently, though, the company discovered that it could better understand its processes—and do so with less effort—by using newly developed business process mining technology. Specifically, the AkzoNobel Decorative Paints (ANDP) unit wanted to better understand their procurement processes, which are standardized in SAP. Over the years, the company’s local entities, scattered across 80 countries, had adopted variations on the standard company process to better meet local needs.
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