Posts Tagged ‘finance and banking

Leveraging Regulatory Data to Improve the Customer Experience

by   |   February 25, 2014   |   Leave a comment

Companies often struggle to derive customer insights from a varied mix of data types. One feedback channel growing in importance is regulatory data. An analysis of Consumer Financial Protection Bureau complaints data, combined with social media, provides a valuable window into customer experience and market trends, writes Steven J. Ramirez of Beyond the Arc. Read More…