Posts by Michael Goldberg:

A demonstration view of a Venuelabs dashboard showing customer complaints.

Brand Owners Use Location Analytics Lens to View Social Media Streams

by   |   March 3, 2014   |   3 Comments

If there’s a complaint on Facebook about restroom hygiene at an Applebee’s in Miami, what is the brand manager monitoring the national restaurant chain’s mentions on social media supposed to do? Contact managers at each of the chain’s five eateries Read More…

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7 Great Visualizations from History

by   |   February 28, 2014   |   3 Comments

Visualizations have always been about using data to tell a story. The great ones build narrative connections among data points in new ways, reframing the world—often a familiar piece of the world—so that viewers see important issues in a fresh Read More…

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Leveraging Regulatory Data to Improve the Customer Experience

by   |   February 25, 2014   |   Leave a comment

Companies often struggle to derive customer insights from a varied mix of data types. One feedback channel growing in importance is regulatory data. An analysis of Consumer Financial Protection Bureau complaints data, combined with social media, provides a valuable window into customer experience and market trends, writes Steven J. Ramirez of Beyond the Arc. Read More…

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Why the Travel Industry, Long Data-Driven, Needs to Step Up Its Game

by   |   February 20, 2014   |   Leave a comment

While airlines and other players in the travel industry have demonstrated the value of analytics to serve customers and improve operations, the proliferation of new data sources requires a renewed focus for these firms to stay competitive, Tim Simmons of Teradata writes. Read More…

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How YARN Opens Doors to Easier Programming Tools for Hadoop 2.0 Users

by   |   February 19, 2014   |   3 Comments

Under Hadoop 2.0, MapReduce is but one instance of a YARN application where YARN has taken center stage as the “operating system” of Hadoop. That means there are opportunities for new kinds of applications and easier-to-use visual application development tools, writes John Lilley of RedPoint Global. Read More…

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Podcast : IBM: Firms Looking to External Data Sources

by   |   February 11, 2014   |   Leave a comment

While the primary datasets used in many big data analytics projects are from transactional systems, enterprises are expecting to see external sources of data rise in importance, says Inhi Cho Suh, IBM’s vice president of big data, integration and governance. Read More…

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Focus On: Human Resources Analytics

by   |   February 10, 2014   |   Leave a comment

The potential for analytics in the hands of human resources executives is clear: With data about employees’ performance, satisfaction and compensation, and insight about business needs, the executives can make better decisions about rewarding, retaining and hiring staff. As with Read More…

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3 Best Practices for Using Procurement Analytics with Purchasing Cards

by   |   February 7, 2014   |   1 Comment

Corporate purchasing cards eliminate paperwork and lower processing costs, among other benefits. But they open the door to certain losses, errors and abuses and companies should be prepared to monitor transactions in ways that handle the expanded volume and intrinsic risks, writes Patrick Taylor of Oversight Systems. Read More…

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How Distributed SQL DBs, In-Memory and Flash Speed Real-Time Analytics

by   |   February 6, 2014   |   Leave a comment

Distributed SQL databases, aided by in-memory technologies and flash storage are critical enablers for mainstream adoption of real-time analytics on live customer data, writes Robin Purohit of Clustrix in this opinion piece. Read More…

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Saint Peter’s U. Unveils Plans for Data Science Master’s Program

by   |   February 4, 2014   |   Leave a comment

Administrators at Saint Peter’s University in Jersey City, N.J., are working to make their school a center of business analytics education with a new master’s degree program starting in the fall of 2014. Related Stories Data Informed’s map of big Read More…